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Criminal defense is unlike any other professional service people might need. While there are sometimes similarities to hiring other types of professionals, only with criminal defense is your freedom on the line. If your loved one has just been arrested, you don’t want to have to wait until Monday—or even morning!—to get help.
Because I know how important freedom is to you, your loved ones, and your friends, I work hard to make sure you can reach me when you need me. I’ve set up my office to make sure that I’m as available as anyone can be. And because I’ve done this, you also know that I’m the kind of attorney who emphasizes staying in touch with his clients. I don’t personally know of any other criminal defense lawyers who have set up their offices to be so reachable—especially including text capabilities—as I have set up my office.
How It Works
In order to make sure people can reach me when they need me, I have implemented three key methods for instant, and nearly-instant, communication. To give you an example of just one, as I was writing this, an email came in from someone asking for help. Within less than two minutes, I had personally read the email, and responded. But that’s not the only way to reach me here at RHDefense: The Law Office of Rick Horowitz, when you need help with your criminal defense case.
Obviously, phones are one of the best ways to contact my office in an emergency. My phones work 24 hours a day, 7 days a week. But let’s be honest: nobody actually sits next to the phone 24 hours a day, 7 days a week. So how can I say that my phones work 24 hours a day, 7 days a week?
When you call my number, the phones obviously start ringing in the office. Within a second or two, if no one answers, they also start ringing my cell phone, and the cell phone of my office manager. Not “instead of”—it’s not “call forwarding”—but in addition to. This gives us four different phones from which we can answer your call.
But what if no one answers right away? How can I be available, as I’ve said, “24 hours a day, 7 days a week”? I can do it because no other office I know of does it the way I do. If no one answers any of the phones immediately, your call goes to voicemail.
Voicemail? I thought you were available 24 hours a day, 7 days a week?
In the rare event that your call is not immediately answered, it’s important to leave a message. If your call drops into the voicemail system, the voicemail system screams “Holy cow! Someone’s in trouble!” Immediately, a copy of your voicemail gets emailed to me, and to my staff, providing yet another method for making sure someone knows you need me. Sure, everyone sleeps—even me (sometimes)—but I nearly always wake up several times at night, and when I do, I check my messages.
One of the things that I think makes me unique is the ability to text directly to me, the attorney. This way, I receive your message regardless of where I am, or the time of day. This is particularly useful if, for some reason, my staff does not answer the phone, and I’m in court, and cannot answer a phone call myself.
To give you an example, I was recently in court on a case when a different individual I knew was arrested. The family texted me with that information, and I was able to assure them that I had received the message, and would contact them the minute I left the courtroom. I was also able to calm them by reminding them that I had already spoken with their loved one previously, and he knew what to do if the police started questioning him. (By the way, you should know this, too: DO NOT TALK TO LAW ENFORCEMENT WITHOUT A LAWYER PRESENT!)
Anyone who signs a contract with me receives—right at the top of every contract—all my contact information. This includes my address, phone number for phone calls and text messages, fax number, and my email address. In addition, of course, you could always utilize the Contact Form to reach both myself, and my office manager. We usually respond to email messages within an hour or so. However, sometimes it will take up to one day to respond, if we are not within easy reach of a computer.
Email is an excellent way to reach us when you have a non-emergency question about your case. I do request that you don’t use email, or the Contact Form, to say things that might be used against you in court. You never know who might try to intercept an email message!
Of course, you can always send regular mail to our address:
Law Office of Rick Horowitz
Criminal Defense Attorney
2014 Tulare Street #627
Fresno, CA 93721
Although you’re welcome to try it, I don’t normally encourage you to come to the office without an appointment. The reason for this should be obvious: we aren’t always there. There is one person besides me on the physical staff of the office. She might be away at the archives, on an errand to the law library, or she may be out for other reasons. Meanwhile, I might be visiting someone in the jail, meeting with a family at their home, in court, or otherwise out of the office.
If you need to visit me in the office, I would strongly encourage you to first call (559) 233-8886 to request an appointment. That way, you know I’ll be there to discuss your needs with you in person.
You, Your Family, and Your Freedom Matter to Me!
It doesn’t matter if you have “only” a misdemeanor case, or a major felony, when you need help, I’ve got your back. I have gone farther than any criminal defense lawyer that I know of in the counties where I normally handle cases—Fresno County, Madera County, Kings County, Tulare County, Mariposa County, Merced County, and others—to ensure that you can always reach me when you need me.
If you have suggestions on how I can improve this page, please do not hesitate to contact me using one of the methods above with your suggestion.