This is a letter received before I started using Avvo.com for reviews in 2010:

Dear Mr. Horowitz,

I am writing this letter on behalf of my brother, Jose A., my family, and myself. We would like to thank you for your expertise and attention in defending my brother’s case.

It was a very emotional time for all of us, and the time you took to be available in answering our questions in a timely manner made the experience much easier for us. You made us feel confident enough not to travel the distance and take the extra time from our work to be there for the last few hearings.

We will always be grateful for the legal defense services you have provided for my brother.

Sincerely,
Jesusa